Account and Data Deletion

1. Scope

This page explains how you can delete the account you opened in the Akıllı Taşıma mobile app and on the akillitasima.com website, together with the personal data linked to that account. It applies to all shipper, carrier, member and cooperative accounts.

2. Deleting from Within the App

You can delete your account yourself from the mobile app in a few steps:

1. Sign in to the app with the account you want to delete.
2. Open the Menu tab from the bottom bar.
3. Go to the Security and Verification section (called Security in cooperative accounts).
4. Tap Delete my account, read the warnings and confirm.

The process is completed the moment it is confirmed; the account can no longer be signed in to.

3. If You Cannot Access the App — Deletion on Request

If you cannot use the app or cannot sign in to your account, you can send us your deletion request:

In your request, state the e-mail address or phone number registered to the account and the account type. We will contact you through your registered contact details to verify that the account belongs to you. Requests are finalized within 30 days at the latest.

4. Cases Where the Account Cannot Be Deleted

To protect the other party and to allow financial records to be completed, the account cannot be deleted while the following situations continue; deletion becomes possible once they end:

• Shipper: if you have an accepted, pending-decision or ongoing shipment (including multi-shipment listings),
• Carrier: if you have an accepted job, a job awaiting the shipper's decision or an ongoing job, an unsettled commission payment, or a balance in your Akıllı Taşıma Wallet (call our support line for a balance refund),
• Member and cooperative: if you have earnings that have not yet been paid.

If there is no obstacle, during deletion: the shipper's open listings are taken down, pending offers lapse and the carriers who made offers are notified; the carrier's pending offers are withdrawn and the listing owners are notified; incomplete Take the Job payment sessions are closed.

5. Deleted Data

When your account is deleted, the following data is deleted or anonymized so that it can no longer be linked to your identity:

• Name, surname, company name, authorized person's name,
• E-mail address, phone number, street address, door number and postal code,
• Your saved address book,
• Turkish ID number and tax identification number,
• Documents you uploaded (tax certificate, authorization certificates) and profile photo,
• Google, Microsoft or Apple account links and the verified phone record,
• Session data and notification (device) records.
• Any open document review is closed; your display name becomes "Deleted User".

6. Retained Data and Retention Period

The following records continue to be kept, stripped of your identity, due to legal obligations and the rights of the other party:

• Listing, offer, shipment and contract records (so that the other party to the shipment can access their own history),
• Commission payments, earnings and accounting records (10 years under the Turkish Commercial Code No. 6102 and the Tax Procedure Law No. 213),
• Transaction security records (for the period set out in Law No. 5651).

In these records your name appears as “Deleted User”; your contact and identity details are not included. The records are destroyed when the retention periods expire.

7. Deleting Only Certain Data Without Deleting the Account

If you want a specific piece of data (for example a document you uploaded or your profile photo) to be deleted without closing your account, you can do so from the relevant screen in the app or request it through the contact channels above. For your other rights regarding your personal data, see the KVKK Privacy Notice.