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Frequently Asked Questions

Using Akıllı Taşıma, the membership flow, commission and VAT, the contract PDF, member levels and more — we have gathered the most common questions here.

? What is Akıllı Taşıma and how does it work?
General

Akıllı Taşıma is a freight marketplace that connects shippers (cargo owners) with carriers. The flow is simple:

  • The shipper publishes the cargo to be transported as a listing.
  • Carriers see the listing and make offers.
  • The shipper chooses the best offer; the deal is finalised when the carrier pays the commission.
  • The carrier delivers the cargo, the shipper confirms — the shipment is complete.
? Is membership free? Is there a fee only for completed jobs?
General

Yes, membership is completely free. Posting listings, making offers, creating a profile — we charge nothing for any of these. Only when an agreed shipment is finalised is a tiered commission collected from the carrier. More jobs, more revenue; no job, no cost to anyone.

? Can I be both a shipper and a carrier with the same e-mail?
General

Yes. A carrier company that wants its own cargo transported can also open a separate shipper account with the same e-mail. The two accounts work independently — separate passwords, separate panels. When signing in, simply choose which role you are entering as (Shipper / Carrier).

? How much is the commission and who pays it?
General

The commission is collected only from the carrier; the shipper pays the agreed offer as is. The rate is tiered and depends on the offer amount — slightly higher for low-value jobs and noticeably lower for high-value ones. Export shipments get a fixed, more favourable rate. Exact rates are shown live on the carrier panel's "Make an Offer" screen as soon as the amount is entered.

? How do I choose the best offer for my listing?
Shipper

The "Incoming Offers" page in the shipper panel shows all offers received for each listing side by side. Price, the carrier's verification status (✓), previous shipment ratings and the note sent with the offer — all on one screen. If you are not happy with an offer, the "Negotiate" button opens another round with the carrier; once you accept a suitable offer, the carrier is expected to pay the commission within the time you grant.

? I accepted an offer — what happens if the carrier does not follow through?
Shipper

When you accept an offer you grant the carrier an approval period (1, 2, 4, 8 hours…). If the carrier does not pay the commission within that period, the offer is treated as "expired" — you can accept another offer or resend the same one with a new period. The deal is only finalised when the carrier pays; until then it is not binding.

? Does the offer amount include VAT? What is the total I will pay?
General

Every offer amount you see on the platform is exclusive of VAT and the heading clearly says "(excl. VAT)". The site commission is included in that amount (it is not shown to the shipper as a separate line). VAT is handled between the shipper and the carrier at the invoicing stage — Akıllı Taşıma neither calculates nor collects VAT. The contract PDF also shows only the agreed amount excluding VAT.

? How do I make an offer as a carrier? Can I negotiate?
Carrier

Find a suitable listing on the "Open Listings" page in the carrier panel and enter your amount excluding VAT on the "Make an Offer" screen — the site commission is calculated automatically (VAT is handled between you and the shipper). Every offer has an option to allow the shipper to negotiate with you. If you allowed negotiation, you will be notified when the shipper wants to open a round on the offer; you can revise the amount and resend.

? Can I get a PDF contract for the deal? Can third parties see the amount?
General

Yes. Once the deal is finalised and vehicle details are entered, both the shipper and the carrier can download the contract PDF from their panel with one click. If you do not want to share the amount in the PDF, tick "Hide amounts" when downloading — the PDF will then show only the parties, route, vehicle details and cargo details; the price lines are not rendered at all.

? How is the process completed once the cargo is delivered?
General

The process requires two confirmations: when the carrier delivers the cargo, they report "Delivered" from their panel. The shipper is notified and, once they have actually received the goods, gives the "Goods Received" confirmation. When both confirmations are in, the shipment is officially complete and both parties can leave a star rating for each other.

? What is a member and how do I earn?
Member

Members are people who build their own referral network. As a member you can create sub-shipper and sub-carrier accounts. From the site commission of every shipment those accounts complete, you receive a share based on your member level. Your level starts at Bronze; as your activity grows it rises to Silver / Gold / Platinum / Diamond, increasing both your account limits and your earning rate.

? My account or listing was deactivated — what should I do?
General

If a listing or account was deactivated by site moderation, the reason is shown on the related record in your panel. A deactivated listing cannot be reactivated by the user — to protect the chain of authority, this step goes through our moderation team only. Write to info@akillitasima.com with your explanation and our team will review the situation.

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